Refund policy

 

Breathe Easy Filters — Refund & Return Policy

Effective Date: [11/27/25]

1. Eligibility for Returns

We accept returns on unused, unopened filters within 30 days of delivery.

To qualify:

  • Items must be in their original packaging.

  • Filters must be clean, unused, and uninstalled.

  • Original receipt or order number is required.

Custom sizes, special-order, and made-to-measure filters are FINAL SALE and not returnable.

2. Defective or Damaged Products

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery.

  • Include photos and your order number.

  • We will provide a replacement or refund at our discretion.

Damage caused by installation, mishandling, or improper storage is not considered a manufacturer defect.

3. Refunds

Once we receive and inspect a return:

  • Approved refunds will be processed to the original payment method.

  • Shipping costs are non-refundable.

  • If your order included free shipping, the original shipping cost may be deducted from your refund.

Refund processing time varies by bank or card provider (typically 5–10 business days).

4. Exchanges

We replace defective or incorrect items only. Exchanges for sizing or preference are not guaranteed and will depend on inventory.

5. Return Shipping

Unless the product is defective or we shipped the wrong item:

  • Customers are responsible for paying return shipping.

  • We recommend using a trackable carrier.

We may refuse refunds for returns in poor condition or missing components.

6. Cancellations

  • Orders can be canceled before fulfillment.

  • Once an order has shipped, it must follow our return policy.

Subscription auto-renewals must be canceled prior to billing; processed charges cannot be reversed.

7. Non-Returnable Items

The following cannot be returned or refunded:

  • Custom-size filters

  • Special orders

  • Wholesale/commercial-volume purchases

  • Final sale or clearance items

  • Opened or used filters

How to Start a Return

Email: breatheeasyfilterstn@gmail.com

or call us at 

Phone: 865-657-1091

Include:

  • Order #

  • Full name

  • Photos (if damaged)

  • Reason for return